Frequently Asked Questions

Everything you need to know about Kivulis. Can't find what you're looking for? Our support team is here to help.

General

Learn the basics about Kivulis and how it works

Account & Verification

Everything about setting up your profile and completing KYC

Currency & Payments

Understanding currencies, payment methods, and transactions

For Property Owners

Managing properties, units, offers, and receiving payments

For Tenants & Buyers

Finding properties, making offers, and managing payments

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Frequently Asked Questions

General

What is Kivulis?

Who can use Kivulis?

Is Kivulis free to use?

What types of properties can be listed on Kivulis?

Which countries does Kivulis support?

Do I need an email address to register?

Can I change my role after registration?

Is my personal information secure?

Do I need to verify my account before using Kivulis?

Can I use Kivulis on both mobile and desktop devices?

Is there a mobile app for Kivulis?

Can I have more than one role on Kivulis?

How do I receive notifications on Kivulis?

What happens if I enter incorrect information during registration?

Is Kivulis available 24/7?

Does Kivulis replace real estate agents?

Can businesses or companies use Kivulis?

Is there customer support available?

Are there any hidden charges on Kivulis?

Can I delete my Kivulis account?

How do I contact Kivulis?

Account & Verification

How do I complete my profile?

Why is profile completion important?

What is KYC verification?

What documents are required for KYC?

What if I do not have a valid National ID?

Can I use someone else's National ID for verification?

What type of National ID is accepted?

What makes a selfie photo acceptable?

Can I upload scanned or photocopied documents?

What is accepted as proof of address?

Can I use another person's bank account to receive funds?

What happens if my KYC documents are rejected?

How recent must my bank statement be?

Can I change my KYC details after submission?

How long does KYC verification take?

Can I edit my profile after verification?

Is creating a Kivulis account easy?

Does Kivulis guide me during profile setup?

Can I save my profile and complete it later?

Why does Kivulis require accurate profile information?

Is my banking information safe on Kivulis?

Will my profile information be shared with other users?

Do I need to complete KYC before browsing properties?

Can I use Kivulis if my profile is incomplete?

Will I be notified if my profile information is missing or incomplete?

Can I trust that Kivulis follows data protection standards?

Why does Kivulis focus on simple profile setup?

Currency & Payments

If my account is set up in Naira, what currency should I list my property in?

Why should my property currency match my account currency?

Does my currency have to match my country?

Can a user from Ghana buy a property listed in Naira?

What happens if a tenant or buyer uses a different currency?

Does Kivulis automatically convert currencies during payment?

What if I receive payments from another country?

Can I use a foreign bank account with a different currency?

What happens if I select the wrong currency during setup?

Are payment methods affected by currency selection?

Why does Kivulis limit currencies by country?

For Property Owners

How do I add a property on Kivulis?

What is the difference between a property and a unit?

Can I add multiple units at once?

Can I hide a unit from public view?

How do tenants or buyers find my property?

How do I receive rental or sales payments?

Is it safe to add my bank details?

Can I negotiate offers from tenants or buyers?

What happens after I accept an offer?

Do I need to create agreements manually?

Can I review an agreement before signing?

Can agreements be edited after signing?

How are invoices created?

Can I add extra charges like utilities or deposits?

How do tenants receive invoices?

How do I track unpaid rent?