Privacy Policy

Introduction

This privacy policy explains how Kivulis collects, uses, and protects your personal information when you use our platform. This policy applies to all information collected through our website and services.

By using Kivulis, you consent to the collection and use of your information as described in this policy. We may update this policy from time to time, and any changes will be effective upon posting to this page.

Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Financial Information: Bank account details and payment information for processing transactions
• Identity Verification (KYC): Government-issued identification documents, proof of address, and other documents required for verification purposes
• Profile Information: Profile images and other information you choose to provide
• Communications: Information you provide when contacting our support team

We may also automatically collect certain information about your device and usage of our platform, including IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Verify your identity and comply with legal requirements
• Communicate with you about products, services, and updates
• Detect, investigate, and prevent fraudulent activities
• Comply with applicable laws and regulations

Information Sharing

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with payment processors to facilitate transactions and with authentication providers (such as Clerk) to manage user accounts securely
• Legal Requirements: We may disclose information if required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

We do not sell your personal information to third parties.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

Your Rights

You have certain rights regarding your personal information:

• Access: You may request access to the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to certain exceptions (such as information we are required to retain for legal or regulatory compliance)

To exercise these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be effective immediately upon posting the revised policy on this page. We encourage you to review this policy periodically to stay informed about how we protect your information.